Terms of sale

Terms and Conditions of Sale:

1. Please inspect the goods upon delivery or pick-up. Gem Stones (the company) assumes no responsibility for the product after cutting or installation.
2. The purchaser may not cancel orders without authorization from the company. Orders cannot be cancelled after they have been shipped or packed for shipping.
3. Returns may be accepted within 30 days for unopened and undamaged goods only. Special order items may not be returned. We reserve the right to refuse returns.
4. The purchaser is responsible for arranging freight/transportation of goods to be returned.
5. A handling charge of 25% will be applied to accepted returns.
6. For accepted returns, the company at their discretion, may exchange the goods, provide store credit or return the amount paid for the goods less any handling and shipping charges.
7. The purchaser is responsible for determining whether any product is suited for any particular installation or purpose.
8. All product dimensions are approximate and may have nominal variations. All product specifications such weight are approximate.
9. The company is not responsible for inherent colour variations in natural stone products.